299d Privacy Policy – How We Handle Your Personal Data

Privacy at a Glance

The cards below summarise the key points of this Privacy Policy. They are provided for convenience only — the full policy text in each section below is the authoritative version.

1Introduction

299d ("we", "us", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use the 299d platform at 299d.bet. This Privacy Policy sets out in clear, plain terms how we collect personal information, the purposes for which we use it, the circumstances under which we may share it with third parties, your rights in relation to that information, and the measures we take to keep it secure.

This Privacy Policy applies to all personal data collected through your use of the 299d platform, including registration, account management, deposits, withdrawals, gameplay, customer support interactions and any marketing communications you have opted into. By registering an account or using the platform, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.

2Information We Collect

299d collects the following categories of personal data. We collect only what is necessary for the purposes described in this policy — we do not collect personal data speculatively or beyond what our operations require.

3How We Use Your Information

299d uses personal data collected from players strictly for the following purposes. We do not use personal data for any purpose not listed here without first seeking your consent or updating this policy.

• To create and manage your 299d player account, including processing your registration and maintaining your account profile.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and bank transfer, and to maintain accurate financial records.
• To conduct identity and age verification (KYC) as required before processing withdrawals or when required by our internal compliance obligations.
• To prevent fraud, money laundering, collusion and other prohibited conduct by monitoring account activity and transaction patterns.
• To provide customer support and respond to your enquiries, complaints and data rights requests.
• To personalise your experience on the platform, including recommending games and promotions relevant to your activity history, where you have not opted out of such communications.
• To comply with applicable legal and regulatory obligations, including responding to lawful requests from law enforcement or regulatory authorities.

Where 299d intends to use your personal data for a new purpose not listed above, we will update this Privacy Policy and — where required — seek your explicit consent before commencing such use.

4Legal Basis for Processing

299d processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity — processing that is required to provide the platform services you have agreed to by accepting the Terms & Conditions (e.g. account creation, payment processing, game delivery).
• Legal obligation — processing required to comply with applicable laws and regulatory requirements, including anti-money laundering obligations, KYC verification requirements and responses to lawful authority requests.
• Legitimate interests — processing carried out in pursuit of 299d's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and service improvement, where those interests are not overridden by your fundamental privacy rights.
• Consent — processing for marketing communications and personalisation, which you may withdraw at any time by contacting support or updating your account preferences.

5Sharing Your Information

299d does not sell, rent or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following limited circumstances:

• Payment service providers — we share the minimum payment data necessary with bKash, Nagad, Rocket, Upay, and card payment processors to complete your deposit and withdrawal transactions. These providers process data under their own privacy policies and are independently responsible for their data handling.
• Identity verification providers — KYC and age verification data is shared with our authorised identity verification partners solely for the purpose of completing mandatory verification checks.
• Legal and regulatory authorities — we will disclose personal data to law enforcement agencies, regulatory bodies or courts when required by applicable law, a valid court order, or where we have reasonable grounds to believe disclosure is necessary to prevent a crime or protect safety.
• Technology and infrastructure partners — hosting providers and technical service partners who process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

6Cookies and Tracking Technologies

299d uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small data file placed on your device when you visit the platform. We use the following categories of cookies:

• Essential cookies — required for the platform to function correctly, including maintaining your login session, storing your language preferences and enabling secure payment flows. These cannot be disabled without breaking core platform functionality.
• Analytics cookies — used to understand how players use the platform, which pages are visited most frequently, and where users encounter difficulties. This data is aggregated and anonymised where possible and helps us improve the user experience.
• Preference cookies — store your platform settings and preferences (such as your selected language) so that they persist between sessions and do not need to be re-entered each time you visit.

You may manage or disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the platform. 299d does not respond to "Do Not Track" signals at this time as there is no universally accepted standard for their implementation.

7Data Retention

299d retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention principles apply: account data and gameplay records are retained for the duration of your account and for a period of up to 5 years following account closure, in order to satisfy our legal record-keeping obligations. Financial transaction records are retained for a minimum of 5 years from the date of the transaction in compliance with applicable financial regulations. KYC and identity verification documents are retained for a minimum of 5 years from the date of verification or account closure, whichever is later.

When personal data is no longer required and no legal obligation requires its continued retention, 299d will securely delete or anonymise it in accordance with our internal data destruction procedures.

8Data Security

299d implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and our servers; secure, access-controlled server infrastructure hosted in data centres with physical security controls; role-based access controls ensuring that only authorised 299d personnel can access personal data, and only to the extent required by their specific job function; regular security assessments and monitoring for unusual access patterns or potential intrusion attempts.

While we take all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is completely immune to security risks. If you suspect that your account has been compromised, please contact 299d support immediately at [email protected].

9Your Rights

As a player on 299d, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable data requests within a reasonable period and will not charge a fee for handling such requests in ordinary circumstances.

• Right of access — you may request a copy of the personal data 299d holds about you, together with information about how and why it is being processed.
• Right of rectification — you may request that inaccurate or incomplete personal data we hold about you is corrected or completed without undue delay.
• Right of erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where it was processed unlawfully. This right is subject to our legal retention obligations.
• Right to restrict processing — you may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability — you may request that we provide your personal data to you in a structured, commonly used and machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

299d may need to verify your identity before processing a data rights request to protect against fraudulent claims. If your request is refused in whole or in part, we will explain the reason and inform you of your right to seek further recourse.

10Children's Privacy

299d is strictly an adults-only platform. The minimum age to register and use the platform is 21 years. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of our KYC process and any account found to belong to a person under 21 will be closed immediately with all associated funds forfeited.

If you believe that a minor has registered on 299d without parental knowledge, please contact us immediately at [email protected] so that we can take appropriate action to close the account and remove associated personal data.

11Third-Party Links

The 299d platform may from time to time contain references to game providers, payment partners or other third-party services. These third parties operate independently of 299d and have their own privacy policies that govern how they handle personal data. 299d is not responsible for the privacy practices of any third-party provider and we encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the platform.

12Changes to This Privacy Policy

299d reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how we collect, use or share your personal data — will be communicated by posting the revised policy on this page with an updated "Last updated" date. We will endeavour to provide additional notice of material changes where possible, for example via an in-platform notification or email to your registered address.

Your continued use of 299d after any change to this Privacy Policy is posted constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using the platform and contact support to close your account.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 299d handles your personal data, please contact our support team. We are available 24/7 and will respond to all privacy-related enquiries within a reasonable timeframe.

Privacy enquiries email (plain text, not a link): [email protected]